Mystery Shopper

Mystery shopping is a method used by businesses to measure the quality of service, and compliance with regulations, and gather specific information about products and services. Often conducted anonymously, it provides unbiased feedback and valuable insights to businesses, helping them to improve their service offering, training, and customer experience.  Mystery shopping, also known as secret shopping, is a powerful tool for gauging service quality, compliance with company policies and regulations, and gathering invaluable information about products and services.

Conducted covertly, it provides an unbiased view of your business operations, offering key insights that can aid in refining customer service, improving employee training, and enhancing overall customer experience.  In an era where every customer interaction matters, mystery shopping can help you understand the reality of your customers’ experiences, enabling you to implement improvements that can turn one-time customers into loyal advocates for your brand.

Typical Mystery Shopping Scenarios We Cover in the UK

Our expertise covers a diverse range of industries and scenarios, including but not limited to:

• Financial Institutions
• Retail Stores
• Restaurants and Bars

#1 Choice for Mystery Shopper Investigations in Scotland

Dion International, are a leading private investigation and intelligence company based in Scotland that provides surveillance and investigation services for private, commercial and corporate clients around the globe. Our professional covert surveillance investigators in Scotland are specially selected from a rigorous selection process. We have a high number of ex British military and government agency personnel within the company who bring their own individual experiences from decades of working in some of the most challenging environments around the globe, thus enabling us to handpick the correct skillset of expert investigators to competently conduct your investigation anywhere in the world.

Dion International stands at the forefront of providing unrivalled mystery shopping services. Our team of expertly trained operatives utilises state-of-the-art techniques to evaluate customer service, compliance with regulations, and the overall quality of your service offering. With Dion International, you can protect your brand reputation and maintain the highest standards of customer satisfaction.

At Dion International, we take pride in our company’s reputation for excellent attention to detail and exceeding client expectations.

Dion International Delivers Superior Mystery Shopping Services

At Dion International, our approach to mystery shopping is tailored to your business’s unique needs and is designed to provide actionable insights. Operating within the guidelines of UK law, we employ a range of strategies including in-person visits, telephone-based mystery shopping, and digital assessments.

We focus on key aspects such as employee behaviour, product knowledge, sales techniques, store cleanliness, and overall customer service experience. With these comprehensive evaluations, we aim to provide a clear picture of the customer experience, helping you to identify strengths and areas for improvement.

Our investigators have extensive knowledge of Scotland and cover localities, such as Edinburgh, Stranraer, Glasgow, Stirling, Fife, Perth, Dundee, Oban, Aberdeen, the Scottish Borders and Inverness.